FAQ

An FAQ list to help you understand how it works.

Our goal is to deliver excellent customer service to our members at all times.

Contact Us

Fast Booking

Our new check-in, sign up and booking process is much faster and all digital.

Friendly Support

Our front desk staff and instructors are here to help you with all of your needs.

App Support

Check our schedule, reserve and pay for classes, programs, and events from the app.

Membership and Payments

Learn more about your memberships, freezes, and payments.

1. Do I need to be fit to join?

Absolutely not. Valor caters to people of all fitness levels, even to those who have never done any type of athletic activity. Whether it is to learn the art of self-defense, to lose 10 ilbs, or to get into the best shape of your life, your goals are more than achievable through the programs at Valor MMA. Our programs are specifically designed to maximize your chances of achieving whatever you set out to do in the least amount of time. All of our programs have been designed by our team so that you can become the best version of yourself as quickly as possible.

2. How do I get in touch with you?

Members can either call the school at 917-261-6678, or email contact@valormmanyc.com.

3. What documents do I need to start?

In order to participate in a class, members must complete our sign up process and sign a waiver.

4. How much does it cost?

The cost for our programs vary. We have multiple programs for both kids and adults. At the moment, it’s free to try out a class. Call our front desk to get more detials about our programs and prices.

6. Are you fully insured?

Yes, Valor MMA is insured above industry requirements and standards. We have left no stone unturned to make sure our members are safe.

7. Is it safe?

Absolutely!  At Valor, safety is our top priority in everything that we do. We teach martial arts in a safe, fun, and supportive environment under the guidance of some of the best teachers in the world. Valor is committed to bringing you the best martial arts instructions available in New York.

Additionally, our facilities are designed specifically for safety and comfort. Mr.Phipps is certified in First Aid, Advanced First Aid, Pediatric Care, CPR and AED. Other staff members are cpr, first aid and aed certified. Like in any other sport such as basketball, soccer, or football, accidents can occur. Serious accidents are extremely rare in martial arts.

8. Do I need expereince to start?

Not at all. From the complete beginner to the most advanced student, Valor has different programs for every level of experience. In fact, all instructors on the Valor Instructor Team are experts at teaching beginners. The most important thing is for you to start today and to gain all the wonderful benefits of martial arts and our other fitness programs.

9. How can I update my information?

You can update your profile information online when you log into your profile or contact the Valor front desk at 917.261.6678 or email us at contact@valormmanyc.com.

10. Who can I contact if I have questions about my balance

Please contact Valor at 917-261-6678 to inquire about your account balance, or send us an email at contact@valormmanyc.com.

11. How do I freeze my memberships?

The freeze policy allows you to temporarily suspend your membership in accordance with the following terms:

You may freeze your membership once per agreed contractual term for a minimum of one (1) month throughout the school year and a maximum of three (3) consecutive months in one-month increments in the summer.

If you have paid in full for your membership, Valor just adds more time to the end of your contract.

If you are paying monthly or month to month, Valor does not stop payments. We simply add more time to your membership.

If a customer who is paying monthly request to freeze time and payments, there is a charge to do so.

Contact Valor for a freeze form. In order for the freeze to be compete, the form must be filled out completely and return to Valor for approval before request can be granted.

Note: Per your signature on your contract, you agree to our terms for freezing memberships. You understand that we can change or adjust our terms at anytime.

12. I am pregnant and I want to freeze my membership

Congratulations! If your doctor feels you are medically unable to continue your contract during your pregnancy, you can request a medical freeze for up to nine (9) months. You must provide a doctor’s letter at the time of requesting a pregnancy freeze. Please fill out the freeze form and return it back to Valor. Valor will waive the freeze fee for medical freezes.

13. I want to cancel my membership, How do I do it?

Martial Arts:

Still Under Contract? Martial arts students are under a contract and per the contract agreeement, members must have reason to cancel. You can cancel at Valor with a manager by giving the appropriate notice, filling out a cancellation form and paying a fee to stop your billing Early. You will get a copy of the form as a receipt that the process is complete. We will cancel the membership based on the appropriate amount of days notice, collect a pro-rate, and stop your billing.

If you are Under Contract, you may cancel with appropriate notice (specified on your membership agreement) for the following reasons: relocation that exceeds 25 miles, medical issue or job loss.

RELOCATION: If you relocate more than 25 miles away from Valor you may cancel your membership with proof of relocation, such as a utility bill, lease or deed to a house, or a letter from your human resources department stating you have been relocated to another region.

MEDICAL: If your doctor finds you medically unable to workout for more than six months, we will just need a letter from your physician. They do NOT need to give us specifics, just their medical opinion that you are unable to work out for at least six months. You may deliver this note in person to Valor and fill out a cancellation form, or you may send the doctor’s note with your request that your membership be canceled to Valor. Please include your most recent contact information in case we need to follow up with you.

14. Can I cancel my account online?

No. All cancellations must be done at Valor with a manager. Cancellations are processed this way to ensure you will get a receipt that your cancellation was received.

15. Whats the difference between canceling my membership and freezing it.

A freeze is appropriate when you know approximately how long you will be gone. For example, if you will be away for the summer, or on business for three months, or your doctor feels your injury should be healed in less than six months, a freeze is the option you should choose.

Remember, if you are requesting a medical or pregnancy freeze, we will need medical documentation.

Cancelation means you are ending your contract when your current contract expires.

16. Can I refer someone to Valor

Yes, when you refer someone and they become a member of Valor, you earn a gift card for any friend you refer.

17. Where do the martial arts come from?

Martial arts, which is broadly defined as traditions and practices of fighting or combat, have origins around the globe. The martial arts of Eastern Asia – such as karate, kung fu, and judo, are more commonly associated with the term “martial arts” today, although types of systematic martial arts practices, (martial meaning war- or warrior-related) practices still taught were part of nearly every ancient culture, from Europe to the Middle East to Africa and the Mediterranean. Here’s a brief list of commonly taught martial art disciplines and arts that we teach and their country of origin:

  • Japan – karate (Okinawa), jiu-jitsu, judo, kendo
  • China – Kung Fu
  • Korea – Taekwondo
  • Brazil – Brazilian Jiu-Jitsu
  • Israel – Krav Maga
  • Greece – boxing
  • United Kingdom – modern boxing
  • Thailand – Muay Thai (parent of modern kickboxing)
  • Thailand-America-Kickboxing
  • America- Kaju Bujutsu Kwai (Military Art)

18. Why are there so many disciplines?

With countless cultures developing their own martial arts throughout history, today we have a host of martial art styles taught. In addition, there are many sub-disciplines that have come about through cultural evolution and development or restyling by martial arts masters. Karate, for example, is a parent discipline with many off-shoots, such as kenpo, tang soo do, and Shotokan. Each sub-discipline has defining characteristics but keeps its roots in the parent discipline.

19. What are forms?

Forms (also called “kata” in Japanese martial arts) are foundational movements in many martial art disciplines. Done solo or in pairs, forms are part of training that helps build muscle memory for techniques to be used in sparring or real-life applications. They vary in length and complexity and are specific to each discipline and style.

20. Why do you bow before entering the mat?

The bow is an ancient practice and is a sign of respect and trust toward your partner. There are other purposes and symbols associated with the bow as well. Bowing in the martial arts is not a showing of subservience, as it is in Western culture (i.e. bowing to royalty).

21. What is the belt system and how does it work?

Colored belts are used to denote rank in most East Asian martial arts. The colored belt system is a fairly recent invention, first introduced in the late 1800s with black and white belts, with the expanded color system coming about in the early 20th Century. (Jigoro Kano, the founder of modern judo, is credited with the creation of the colored belt system.) Belt styles differ from discipline to discipline, and colors may vary as well. The most common colors used in martial arts are white, yellow, orange, blue, green, purple, brown, red and black, with white being a beginner and a black belt being the most advanced. Students progress, earning the next belt rank and color, through testing. Testing styles and requirements depend on the discipline and school.

22. Valor MMA belt ranks for kids and adults (Age 7 and up)

Beginner Ranks

White – Yellow – Orange

Intermediate Ranks

Purple – Blue – Green

Advanced Ranks

Brown – Red – High Red- Candidate Belt – Blackbelt

Note: Ranks are different for the Mini Ninja and Little Ninja’s.

23. What is the Valor Student Creed?

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